Contact Us

General Inquiries

For questions regarding Oyino’s platform, partnerships, pricing, or product capabilities, please reach the dedicated support team at [email protected].

We commit to professional, timely responses during business hours. Our standard operating window is Monday through Friday, 9:00–18:00 UTC, excluding public holidays.

Developer Submissions

Oyino welcomes technical proposals, integrations, and app submissions from developers and partner teams. To ensure a complete review, please include:

• Organization name and primary contact person
• Project name, description, and target platforms (iOS/Android/Web)
• API references, SDK documentation, and any usage guidelines
• Access details for any sandbox or demo environments (if applicable)
• Compliance details with Oyino’s terms, privacy policy, and data handling standards
• Preferred contact method and time zone

Submit materials to [email protected] with the subject line “Developer Submission.” Our partnerships team will acknowledge receipt within the stated window and outline next steps after a preliminary review.

Response Times

Oyino maintains transparent timelines to keep you informed at every stage:

• General inquiries: acknowledgement within 1 business day; a comprehensive response within 2–3 business days.
• Developer submissions: acknowledgement within 1–2 business days; technical review and follow-up within 5–7 business days, depending on complexity.
• Critical issues affecting service availability: we escalate immediately and coordinate direct contact as quickly as possible, typically within the same business day.

Notes: during peak periods or for complicated requests, timelines may extend. You will receive status updates as milestones are reached.